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Shipping & Returns

Returns Policy

You may return items within 14 days of receipt of delivery for a full refund. Return postage is the responsibility of the buyer and will not be refunded except in the case of a faulty or incorrect item (e.g. wrong product number or duplicate order). Please email us prior to shipping any product back and provide us a return shipping quote. Return postage can be more expensive than the original postage. Return postage must be by the most economical means available. Returned items (excluding items found to be faulty through use) must be in a resaleable condition with original packaging and must be reasonably protected from damage in the return post. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Refunds will be through the same payment method originally provided if possible. If paid via credit card or paypal, refunds will be much faster.

If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button.

Please choose from the options to clarify why you are returning the products. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Mithril Miniatures ships to all worlwide destinations. There is no minimum or maximum order. We use following carriers depending on your location, weight and speed of delivery:
The Irish Post Office www.anpost.ie
GLS courier www.gls-group.eu Europe only.

We charge per weight in the shopping cart. Delivery time will vary with service but as a guide line for post and GLS the following applies:
Ireland 1-2 day
UK 3-7 days
Europe 3-10 days
USA, Canada 5-10 days
Australia 7-14 days
Rest of the world 7-14 days