You may return items within 14 days of receipt of delivery for a full refund. Return postage is the responsibility of the buyer and will not be refunded except in the case of a faulty or incorrect item (e.g. wrong product number or duplicate order). Please email us prior to shipping any product back and provide us a return shipping quote. Return postage can be more expensive than the original postage. Return postage must be by the most economical means available. Returned items (excluding items found to be faulty through use) must be in a resellable condition with original packaging and must be reasonably protected from damage in the return post.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Refunds will be through the same payment method originally provided if possible. If paid via credit card or PayPal, refunds will be much faster.
If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button.
Please choose from the options to clarify why you are returning the products. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Brexit Shipping: Tax rules depend on whether the shipping destination is within Britain or Northern Ireland. The U.K. Tax applied to British transactions at 20% and the Northern Ireland transactions retain the E.U. tax of 23%. This is determined by U.K. postcode. Tax is also changed since Jan 2021 in regard to how it is applied to British orders. Now the UK tax is applied up to 150 Euro net value orders (incl. Shipping but not tax). If the order goes above that amount, staff will manually refund the tax when processing your order and the customer is subject to paying for custom charges on receipt of the goods. DPD is the default choice for shipping to British destinations. These rules are subject to updating.
Mithril Miniatures ships to all worldwide destinations. There is no minimum or maximum order. We use following carriers depending on your location, weight and speed of delivery:
The Irish Post Office www.anpost.ie
DPD courier - DPD.ie - Selective European Destinations only. Please track using DPD Ireland website as foreign DPD sites use different codes.
We charge per weight in the shopping cart. Delivery time will vary with service but as a guide line for post the following applies:
Ireland 1-2 day
UK 5-10 days
Europe 5-14 days
USA, Canada 7-14 days
Australia 14+ days
Rest of the world 14+ days